Virgin Hotels Turns to Virdee to Deploy Self Check-in
September 27, 2021
Virgin Hotels remain on the cutting edge of innovation and personalization, collaborating with Virdee to deploy exceptional contactless check-in solutions and enhance the guest experience.
MIAMI and AUSTIN, Texas – September 28, 2021 – Virgin Hotels – one of the most unique and forward-thinking hotel brands – is collaborating with Virdee to implement hospitality’s leading virtual reception solution and ensure a superior digital check-in experience for all hotel guests.
Virdee kiosks are currently piloting at Virgin Hotels in Chicago and Dallas, with the Nashville location in deployment, and Virdee will grow with the hotel’s portfolio as the brand opens new hotels in more world-class destinations. The kiosks bring a seamless experience to the guest, providing a digital option for quick and efficient check-in. The in-lobby experience works side-by-side with Virgin Hotels’ mobile application “Lucy” so guests can choose where to check in, mobile or kiosk.
“We’re excited to collaborate with Virdee to provide all hotel guests the option to securely check-in on the device they feel most comfortable with,” said Denise Walker, VP of Information Technology at Virgin Hotels. “With recovery under way and in the era of ‘contactless everything,’ it’s imperative that we continue to prioritize our guests’ safety. Virdee’s solutions allow us to bring a personalized, fully digital check-in experience ensuring each visitor has a tailor check in process.”
When guests arrive at a Virgin Hotels, they can access their reservation through Virdee Identity, which uses advanced biometrics solutions or two-factor authentication. From there, they can submit payment, sign terms and conditions and submit special requests. Remote assistance is available with the touch of a button, and the guest will leave the kiosk in short order with a physical key to access their guestroom.
The check-in experience is even more powerful for members of Virgin Hotels loyalty and preference program – The Know – because the Virdee reception will automatically match and pull guest information. For guests who aren’t yet members of The Know, Virdee provides a simple, sleek sign-up experience to help convert more guests than traditional paper or phone processes.
“We are proud to announce this partnership with one of the most innovative and cutting-edge hotel brands in our industry,” said Virdee Co-Founder Nadav Cornberg. “As Virdee and Virgin Hotels continue to grow their partnership, we’ll debut advanced technology features that will push the industry forward, helping reduce operating costs while improving the guest experience.”
Virdee is a technology company providing best-in-class virtual reception and user interaction software for clients and their tenants, guests, and other stakeholders. Virdee helps building owners reduce costs and generate ancillary revenue by automating front-of-house workflows via its mobile application and in-lobby experiences. Using an API-first approach, Virdee connects platforms for ID verification, payment collection, access control and remote support. The company serves customers in lodging, multifamily and commercial real estate industries. Visit www.virdee.co to learn more.
About Virgin Hotels
Virgin Hotels is a lifestyle hospitality brand that combines heartfelt service, straightforward value, and a seamless, personalized hotel experience with the track record of innovation and smart disruption that Sir Richard Branson’s global Virgin Group has pioneered for 50 years. Each property intermixes a passion for food and beverage with music and culture, fusing with the local landscape and providing a vibrant and inclusive environment for travelers and locals alike. Virgin Hotels Chicago – named the “#1 Hotel in the United States” in 2016 and “#1 Hotel in Chicago” in 2016, 2017, and 2020 by the Conde Nast Traveler’s Readers’ Choice Awards – Virgin Hotels Dallas – named the “#16 Hotel in Texas” – Virgin Hotels Nashville, Virgin Hotels New Orleans and Virgin Hotels Las Vegas are now open. Locations in New York, Miami, Edinburgh and Glasgow to follow. Virgin Hotels continues to explore hotel and office conversions and ground-up development in Boston, Los Angeles, Austin, Seattle, and London.