How Hotel Apps Can Create Friction in the Guest Journey

July 19, 2022
Virdee Mobile Web lets guests check in from anywhere

One study finds that customers strongly dislike being forced to download apps to complete a transaction. Proceed accordingly. Most mobile users don’t want to be forced to download and install an app in order to complete a transaction, according to recent survey findings – and even when customers do it, they often dislike the process,…

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